For returns or exchanges, please reach out to us at shopstudiokoii@gmail.com within 7 days of receiving the item. To initiate a return or exchange please provide your order number and the reason for the return or exchange.
Changes in color, size, or style, as well as returns, are accepted within seven days from the date of order receipt. Refunds or exchanges are processed under the following conditions: the garment must be undamaged, unused, and in perfect condition. Ensure that labels and original packaging remain fully intact for returns to be accepted.
Please note that we do not provide a pick-up service, and customers are responsible for couriering the product back to us. To support this process, we offer reimbursement of courier charges up to ₹100 when customers provide us with the courier bill. We appreciate your understanding and cooperation.We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
Items marked as final sale are not eligible for return.
If you have any questions or concerns about our returns and exchange policy, please contact us at Studio Koii.
Thank you for shopping with us!